STOP COVID-19

RESERVATIONS AND CANCELLATION POLICY

· When booking, we politely request the filling of the entire guest profile, followed by its timely submission, to facilitate the check-in process and the stay

· At the time of booking, guests will also be asked how they wish to be contacted by the reception of Noah Surf House during the stay, focusing on electronic and/or personal telephone through written messages

· We will privilege the allocation of guests in rooms which can be accessed directly from the outside (out of the 21 rooms, only 2 rooms do not have this option)

· Flexible cancellation policy: in case of booking cancellation due to Coronavirus, there will be no charge, provided that Noah is informed up to 48 hours before the check-in date. Valid reasons: flight cancellation, infected people or people in mandatory isolation

· Portugal’s National Tourism Authority, in partnership with RNA Assistance Insurance, provides a travel insurance scheme for foreign tourists that covers Covid-19 related claimes | www.portugaltravelinsurance.com

ACCESS TO THE HOTEL

· Hand sanitizer available at Noah Surf House access points

· The use of face mask is mandatory in the commons areas (indoors). To avoid waste, guests are recommended to bring their own individual protection equipment (e.g. mask)

ACCOMMODATION

· Whenever possible, guests will preferably stay in a room with direct access to the outside and which has not been occupied the night before

· No accommodation unit, nor any common space, is equipped with air conditioning

· Guests are advised to bring their own individual bottle for water filling and/or tea

· Noah Surf House team will be properly protected, using personal protective equipment

CLEANING AND DISINFECTION

· Reinforcement of cleaning and disinfection practices and measures throughout the day, of materials and existing equipment in accommodation units and common spaces, with special focus on high contact points

· Use of disinfectant products with proven efficiency in the elimination of the virus

· Regular ventilation of all accommodation units and common spaces

· Cleaning and disinfection of the areas used by guests for meals, after each use

· Elimination of high-contact and difficult-to-disinfect elements of housing units and common spaces

· Enhanced care in handling and washing textiles, including sheets and towels

· Properly protected cleaning teams with specific personal protective equipment

· Guests may choose whether or not to request room cleaning service during their stay

· Hand-sanitizer available at the guest service points

FOOD AND DRINK SERVICES

· Restaurant for guests only (visitors not allowed)

· Reduced restaurant capacity to ensure safety distance

· We strongly advise our guests to book in advance

· Breakfast, included in the rate, requires prior choice

· New menus better adapted to the current dynamics of the service

· Kitchen and restaurant teams with adapted service to ensure all safety measures, protected with specific personal equipment

· Strengthening HACCP plan measures

· Cleaning and disinfection of the areas used by guests in their meals, after each use

EXPERIENCES / ACTIVITIES

· For prevention, some group experiences and activities will be limited to a reduced number of participants. Activities occurring outdoors and/or exclusively for couples and families/small groups will be privileged

· Detailed and updated information can be accessed on our online concierge, before the stay, as well as on the black board, next to the reception, and at the Sport Centre

· If they own it, we suggest that guests bring their own gear for sports and activities (yoga mat, surf suit, skateboard, protections...)

· All our gear and equipment will be disinfected before and after each use, as well as the spaces where activities will occur

OTHER SPACES AND SERVICES

· Jacuzzi temporarily out of service

· Communal kitchen temporarily unavailable

· Dynamic Lab requires reservation and can be used for 2 hours maximum

SUPPORT FOR COVID-19 SUSPECTED CASES

· Our entire team is able to support our guests in case of emergency or suspicion

· We have direct contact and specialized support with the local health authority - Cluster of Health Centres West South

NOAH SURF HOUSE TEAM

· Training of all teams on new procedures

· Uniform must be changed daily at the workplace

· Employees have an individual safety kit for mandatory use

· Staff Only areas cleaned and disinfected regularly

· Reduction in the number of employees per area

· It is privileged to carry out shifts and the establishment of teams always with the same group of employees

· Encouragement for our staff to acquire baskets with products from our organic garden, for healthy eating and immune system reinforcement

SUPPLIERS AND EXTERNAL SERVICES

· Suppliers with "Clean & Safe" seal are preferred

· Suppliers have a prevention and contingency plan

· Social distancing in the delivery of goods

· All non-essential external services temporarily suspended

EVENTS

· Tailor made measures, consistent with the measures mentioned above, respecting each event’s profile and the evolution of the pandemic

Get live with us

Santa Cruz

Saturday, 24 October 2020

Condition


Mostly cloudy throughout the day.

Temperatures


min 10º / máx 19º

SSW
12.16 km/h
09:00
2.558 m
15:45
1.125 m

Friday, 23 Oct

Saturday, 24 Oct

Monday, 26 Oct

Tuesday, 27 Oct

Wednesday, 28 Oct

Thursday, 29 Oct

Friday, 30 Oct