Surf & Action - General Conditions & Policies 2019
Bookings, appointments and cancellations
a) Sports' activities – group and/or personal training sessions - can be purchased by unit according to current rates.
b) Daily Free Pass option allows the guest to choose from a wide range of group sessions activities. SURF & SUP Tours, rental and extras are not included. Guests with a daily Free Pass should respect the appointments and cancellations timings and organize their own booking at Noah’s Sports Centre desk during their stay at Noah Surf House Portugal.
c) In case of packages including accommodation and activities, cancellation policy for individual bookings is applicable. Therefore, the reservation can be cancelled/changed 14 days prior to the arrival, without additional charges. Any cancellation/change, made within 14 days prior to the arrival, implies the charge of half of the package rate as a cancellation fee. In case of no-show or early departure, the full amount of the package will be charged. We will pre-authorize the provided credit card as reservation guarantee.
d) Activities may occur between 7am and 8pm. Land activities (Body&Mind, Skate, Functional Training, Trekking and Shaper Visit) follow a monthly calendar. Sea activities (Surf&SUP e Surf&SUP Tours) follow a weekly or daily calendar (subject to changes).
e) The appointment and cancellation of sea activities respect the following timings:
- Surf, SUP and Skate Sessions; Trekking and extras: up to 24h before the activities practice;
- Body & Mind Sessions, Functional Training and Shaper Visit: until 6pm of the day prior to the activities practice;
- Surf & SUP Tours: up to 48h prior to the activities practice.
f) If the guest does not attend or cancels the sessions after the stipulated timing, Noah Surf House Portugal has the right to charge the activity rate and it won’t be possible to reschedule it again as booking/buying a new one will be needed. Same applies for activities included in packages with accommodation.
g) Noah Surf House Portugal has the right to decide if weather conditions are suitable for the practice of activities, as well as to finish or interrupt activities at any given moment, without refunding the corresponding value.
h) Weather conditions: if there are no conditions for outdoor activities, Noah Surf House Portugal will be obliged to cancel it. Therefore, such activities should be rescheduled as soon as possible or reconverted in other activities with the same value. In this case, non-refund will be applied. If the guest does not have the chance to reschedule activities during the stay, a voucher will be given with the same value, valid for 12 months, to be used in a future stay.
i) The appointment of sea activities is limited to two classes per day, per person.
j) A minimum number of participants is required for a session to happen:
- Surf Session, SUP, Skate, SUP and SURF Tours, Physical training // 1 person per session;
- Family Surf Sessions, Shaper Visit // 3 people per session;
- Body & Mind Sessions // 2 people per session;
- Trekking // 4 people per session.
k) If the minimum number of participants is not reached, Noah Surf House Portugal has the right to cancel the session and the obligation to inform the enrolled guests as soon as possible.
l) Age Policy: activities appointments for children under 8 years old should are subject to previous consultation and depend on the activities requirements.
m) In loco activities appointments should be organized at Noah’s Sports Centre desk, open daily between 10am and 6pm.
n) In case of unforeseen situations, Noah Surf House Portugal has the right to cancel any appointment and the obligation to refund the guest.
a) Activities facilitated by a coach, the material, insurance and VAT are included.
b) Insurances against personal accidents and towards liability are guaranteed to each guest participating in activities sessions. These insurances cover guest’s injuries during the practice of activities and of any other person involved and hurt during those sessions, as long as the guest respects the terms of this document and coaches’ guidelines.
c) For personal accidents insurance, guests must declare not to have any medical conditions that may thwart or generate injuries during activities sessions.
d) If the guest declares to suffer of any medical condition which may thwart or generate injuries during activities sessions, Noah Surf House Portugal has the right to deny the guest participation.
e) Insurances mentioned above will not cover any situation of injuries arising from physical inabilities not declared by the guest.
f) Noah Surf House Portugal will guarantee that all the equipment provided is in good conditions. The guest is responsible for the provided equipment and must return it in the same conditions as received. In case of damage or loss, the equipment value will be charged to the guest.
g) During the sessions of any activity, the guest must comply with all coaches’ instructions and should not disturb other members or interfere with the ability of the coach to conduct the class safely and securely.
h) Noah Surf House Portugal has the right to exclude from the session any guest that does not follow the terms and conditions, without refund.
i) No guest will have permission to participate in sports activities sessions, when under the influence of alcohol or other addictive substances. In this case, Noah Surf House Portugal has the right to exclude any guest from the sessions, without reimburse.
j) Noah Surf House Portugal is by law excluded from any liability to the guest and is not responsible for any loss, damage or injury caused within the practice of the activities during the stay at this property.
Specifications - Surf & SUP
a) The guest must recognize that inherent hazards may exist, both apparent and hidden, associated to Surf and SUP sports. The participation on Surf and SUP classes may involve injuries. No reimburse will be given in case of accident or other injury during these activities beyond the ones already included in the insurances mentioned above.
b) Noah Surf House Portugal has the exclusive right to decide if the beach, weather and ocean (or other factors) conditions may be unsafe to practice any Surf and SUP classes and has the right to finish them at any time, without reimburse.
c) During the stay, the guest is responsible for its own wetsuit, having the obligation to keep and take care of it properly, washing and drying it daily. In case of damage or loss, the guest will be liable, and the total value must be paid by the guest.
d) If the guest uses its own Surf equipment, it must be kept in the guest’s room - all types of accommodation have a specific location for storing material. There are no insurances for private equipment.
a) Noah Surf House Portugal provides skate boards, bikes, GoPro cameras, Surfboards and wetsuits to rent, subject to availability.
b) Equipment for rental does not include insurance. Upon rental of material, the guest becomes responsible for it. In case of damage or loss, repair or replacement of material, it will be charged to the guest.
c) For any rent, the guest must sign a term of responsibility and is obliged to pay for any personal accident or damages against others.
d) Guests must always use the equipment considering its purpose and are responsible for keeping its safety and conservation.
e) The guest must return the rented equipment as soon as the rental period expires.
f) If the guest returns the equipment after the rental expiration period, an extra use fee will be charged.
g) If the guest returns the equipment before the rental expiration period, a reimburse will not be given.
h) The non-return of rented equipment will be notified and shall be subjected to a criminal claim for theft against the practice of civil liability of the contract between the parties.
i) In case of theft, the guest must immediately present a criminal claim and is responsible for the payment of the equipment value.
j) Noah Surf House Portugal has the right to decline rentals to any guest under the influence of alcohol or other addictive substances.
k) Noah Surf House Portugal has the right to decline the rental of Surf and SUP material to any guest with a beginner or intermediate levels, to ensure its own safety, such as the safety of passers-by, other surfers and sunbathers.
l) The guest is responsible for his/her own insurance to cover personal and third-party accidents that may occur during the use of the rented equipment. Therefore, all the responsibility falls on the guest.
m) For cases not covered by these rules, the current Portuguese law is applicable.
a) Booking of activities sessions requires the reading and the acceptance of Activities General Conditions and Policies.
b) All the conditions above will be accessible at Noah’s Sports Centre desk at Noah Surf House Portugal.
c) All the guests will receive a Noah’s Welcoming Kit to use during their stay which includes: one tote bag, one surf poncho, one beach towel and one stainless steel water bottle.